Our Process

Step one ..... Determine if we can really help.

Naturally you have questions for us to see if we can solve your problems and if your budget fits our solution, and if you think we are trustworthy of your business.

Obviously we will need to ask you questions to find out information to see if we can solve your problems and whether it is a project that we would like to do.

Typically at this point a decision is made whether to stop the process or continue. Many times this can be done on the first phone call.

If the process is to stop. Either it is over or a future contact may be made when the timing or finances are better suited to moving forward.

i.e. It makes no sense to visit your property if you're not building for 3 years or to come to your home if your budget is less than our solution. We do offer consulting services, but we do charge for those since we have families to feed. Please do not ask us to come out just to get free consulting.

Step two......If the process is to go to the next step it could be a deposit and scheduling of install

a more defined step meeting the need or desire of one side or the other which we mutually agree upon.

With existing houses, visiting the home is not necessary to decide whether a system will solve the problem. In new construction, since a floor plan can only show so much, actual duct routing is best determined at the time of installation.

In most cases, a site visit is not necessary for us to determine how to run the system. We have installed systems in many different houses and will always present possible solutions and allow the customer to choose which is best for them. Many of these decisions can only be made after actual installation begins and areas are cut into to see what is there.

Payments are typically as follows: 1/3 to schedule, order equipment and begin installation, 2/3 on unit install and system running. In some cases, the system cannot be completed at this step and a hold back allowance may be reasonable.

Step three...... Begin installation of system.

Customers are greatly encouraged to be involved at this stage especially if it is an existing house. Many times our customers aid assistance not only in decision making but also helping as the install moves along. It is your home. We want you to be a satisfied customer and find that this is most likely accomplished if we are both involved in the process to some degree. This does not mean you have to install ductwork, but we will ask for guidance and if each step is acceptable.

Step Four ..... We we always consider changes as we go, but a change order and price will need to be agreed upon and paid up front for any additional work. Any changes that occur will usually affect the price and added materials and labor will be added to the job. At every step, it is important that we are in agreement and not confused on how this will impact the cost of the project. If you ask for more, generally it will cost more.

Step Five ..... At the end of the work, payment is expected. We are also very interested in your feed back as to the work performed and the results of the air quality. We would encourage your written comments so that we can post them on our website. We would also like to have you consider whether there are any other people that you know who would benefit from one of our systems.